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Below are some frequently asked playing videos from the Zype Platform. Please reach out to Zype by hitting the [?] box in the lower left hand corner in the Zype Platform if you have other questions or want additional guidance!
First, make sure that your video is active. Videos that are inactive are in your video library, but are unable to be played externally.
To activate your video, navigate to the video and toggle active on.
Next, check to make sure that your video plays in the Zype Dashboard. Navigate to your video and click on the “Video Sources” tab. For each video source click on the camera button to watch your video.
If the video does not play from the Zype data source, then you will need to have Zype transcode your video. Click on the “Transcode Now” button.
If your video still is not playing using the embed code in your browser, check to make sure that you have the proper player rules set up.
Currently, only videos that are uploaded directly to the Zype Platform or videos that are imported from Vimeo PRO are playable on Roku devices. We currently cannot distribute videos imported from YouTube, Vimeo, Hulu, and Crunchyroll onto Roku devices.
If you own your video content and it is currently on YouTube, Vimeo, Hulu, and/or Crunchyroll, Zype can help you streamline the process of getting your videos playable on Roku. Please reach out to Zype by hitting the [?] box in the lower left hand corner in the Zype Platform.
Player rules determine which player gets served to your end user based on device and geolocation. If a player rule is not set up for the device or geography that your end user is coming from, she will not be able to view the video. Moreover, if a player rule is not set up for the video source where your video is coming from, your video will not be able to be viewed.
To see if you have the appropriate player rules set up, go to the player rules page and check the player rules that you have set up and active. Inactive player rules are grayed out.
If the player rule you want is inactive, click on the player rule. Then, click on the activate button.
If you do not see the appropriate player rule based on player, device, and geolocation, click on the “New Player Rule” button.
Then, you will need to select the geolocation, device, and player that you want for the rule.
Player rules can be tricky. Please reach out to Zype by hitting the [?] box in the lower left hand corner in the Zype Platform if you have any questions!